New Vision Concepts
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EZReader can use TeamViewer to better understand what the user is seeing on their PC. It also allows tech support to new version of system files as required.
A TeamViewer secure connection can take several seconds to set up. For users who are impatient, EZReader offers a small utility that displays a splash screen that comes up immediately to assure the user that a TeamViewer connection is in progress.
A TeamViewer connection typically requires that the user confirm their approval of TeamViewer making the secure connections. A Yes/No dialog is displayed to allow the user to accept the connection.
EZReader also offers a work-around for starting TeamViewer without the need for a user confirmation. Windows Task Scheduler is used as part of the work-aound. The EZReader installation technician will install that work-around if the user requests it.
Once a secure connection is made, the TeamViewer window is displayed and looks like this:
The optional splash screen for opening TeavViewer looks like this:
The splash screen will display for few second, then disappear. The TeamViewer window should appear within a few seconds after the splash screen disappears.